EMILIO ESTEBAN, SA, holds final responsibility for Quality, Environmental Protection and Food Safety and is committed to implementing and updating its Integrated Management System in order to ensure customer satisfaction and guarantee the quality of our products and efficient and effective customer service.
Jesus Esteban Morcillo
To achieve these objectives, we will provide the necessary material resources and professionals, ensuring that they do not have a negative impact on the environment.
We will promote the professional and personal development of Emilio Esteban, SA employees, providing support for their initiatives and suggestions in order to boost motivation and ensure full identification with the company’s objectives.
We undertake to comply fully with our commitments to all our customers, both internal (company employees) and external (customers and stakeholders), meeting their needs and expectations without harming the environment, and offering full product safety within the supply chain, in accordance with the HACCP handbook.
We will meet all legal requirements applicable to our company, manufacturing products that comply with quality standards and the HACCP handbook within the framework of food safety.
We require our suppliers to apply the quality, environment and food safety standards established by EMILIO ESTEBAN, SA. .
We will monitor the effectiveness and appropriateness of our IMS (Integrated Management System) to ensure that it meets our strict standards.
Our ultimate objective is Total Quality, which extends to persons, resources, processes, products and the environment.
We are committed to the implementation of ongoing improvements in the following areas: a better use of water, savings in electricity consumption, a reduction in the visual impact of the factory and pollution prevention.
All members of EMILIO ESTEBAN, SA are required to be aware of, apply and achieve the following 8 basic principles:
1.
Quality includes all activities, and as such affects the company’s staff, products, processes and resources. 2.
Individual actions affect all members of the organisation: each person is responsible for their work and its impact on their environment. 3.
Our key objective is the satisfaction of our customers. 4.
The provision of the necessary resources and a commitment to quality and efficiency in order to ensure ongoing improvements. This commitment is also extended to our suppliers. 5.
The company’s human capital is its most valuable asset; we need motivated, dynamic professionals with initiative and the capacity to work as a team. 6. Compliance with legal requirements in all matters related to our activities: industry requirements, quality standards, environmental protection, food safety, customer needs.
7. Food safety, as a key aspect of quality.
8. The prevention of risks, hazards or queries that may affect our customers.
We undertake to comply with the directives given in the manual, whilst reserving the right to apply any corrective measures considered necessary.
MISSION
- EMILIO ESTEBAN, SA is a company operating in Spain dedicated to the manufacture, sale and distribution of products derived from wheat and other cereals, for use in food and other products.
- EMILIO ESTEBAN, SA aims for growth in qualitative rather than quantitative terms. Customer satisfaction only can be achieved through ongoing improvements in order to ensure total quality.
VISION
"To be the best Spanish mill offering the finest products with maximum safety and full compliance with legislation through a series of effective and efficient processes that guarantee the total satisfaction of our customers”.
VALUES
Responsibility: each person is responsible for their own work. The combined efforts of all members of the organisation constitute the company’s objectives and have a direct impact on customer satisfaction.
Professionalism: a commitment to working efficiently and effective through the application of a preventive philosophy, complying fully with the legal requirements specified by the sector, as well as in terms of quality, the environment, food safety, customers and the company itself.
Open to changes: being permanently aware of our environment, including our competitors, customers and society in general will enable us to move towards business excellence.
Error = an opportunity for improvement: learning from our mistakes rather than being discouraged by them. Once made, errors must become a source of learning for the company.
Management leadership: the example set by the management team is a means of achieving the best results from people and their greater involvement in the pursuit of our common aims.
